Customer Experience & Operations Lead

Verified Hiring Opportunity • Curated by E-Errands Recruitment Desk

Accra, Ghana

Full-Time

Job Description

Job Summary

Noknok is looking for a dynamic and experienced Customer Experience & Operations Lead to lead a world-class customer experience and drive operational excellence.

What We’re Looking For

5+ years of experience in Customer Experience, Customer Service or Operations, including team leadership.
Strong knowledge of FMCG, e-commerce or quick-commerce operations.
Hands-on experience with AI, automation, CRM systems and customer service technology.
Proven ability to lead teams, resolve complex customer issues and improve service quality.
Strong analytical, problem-solving and process optimisation skills.
Experience driving customer retention, operational performance and service excellence.